ERP and CRM Project Management in the Age of Artificial Intelligence
Why Has Planning Become More Difficult Than Ever?
The greatest challenge in ERP and CRM projects today is not technical; it is the gap between the speed created by artificial intelligence and the speed at which people can adapt.
ERP and CRM projects have always carried their own inherent difficulties. Long durations, high costs, multiple stakeholders, changing expectations, and organizational resistance are all part of their nature. However, in recent years, a new reality has become increasingly clear in the field:
Artificial intelligence, while accelerating ERP and CRM projects, is simultaneously making planning more difficult.
At first glance, this may sound contradictory. After all, artificial intelligence accelerates code development, simplifies documentation, shortens analysis processes, and automates many manual tasks. Despite this, especially in large-scale ERP and CRM transformations, accurately estimating timelines, delivery dates, and costs has become more difficult than in the past.
This article is not written to downplay the benefits of artificial intelligence. On the contrary, it is written to discuss which risks must be managed in order for these benefits to become sustainable.
In this article, I aim to evaluate—based on real-world observations—how artificial intelligence has transformed ERP and CRM project management, why it has weakened classical planning approaches, and along which axes project management must be rethought in this new era.
What Was Classical ERP and CRM Project Planning Based On?
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